General Notes

• United Way of Northeast Florida (211) is the common intake point. Several programs require a 211 referral before scheduling an appointment. They also maintain a database of rental assistance programs in the Northeast Florida area.
• Nearly all programs pay the landlord/utility company directly rather than giving cash to applicants.
• Typical documents to have ready: photo ID, proof of income, current lease, and a past-due or disconnection notice.
• Compiled August 2026. Funding pools for several of these programs run dry and refill periodically, call ahead to confirm current availability.

Financial Assistance

The Salvation Army

Rent & Utility Assistance

• Eligibility: Household income at or below 50% of the federal poverty level, and either an eviction/disconnection notice or 90+ days unemployed.
• Details: Requires income verification, signed lease, disconnection notice, photo ID, Social Security documentation for all household members.
• Provides: Rental and/or utility assistance payments, paid directly to the landlord or utility company.
• Apply: https://jacksonville.salvationarmyflorida.org/nefl/rental-assistance

Catholic Charities Jacksonville

Emergency Financial Assistance (Non-HOPWA)

• Eligibility: Financial setback within the past 3 months, plus at least one of: 1+ month behind on rent/mortgage/utilities, received a 3-day or eviction notice, received a utility cutoff notice, or already had utilities cut off.
• Details: Requires a 211 referral first.
• Provides: Rent and utility payments paired with case management.
• Apply: Call 211 or 904-632-0600 for a United Way referral

HOPWA (Housing Opportunities for Persons With AIDS)

• Eligibility: Clients living with HIV/AIDS who meet program income/eligibility criteria.
• Details: Federally funded, separate track from general Emergency Assistance.
• Provides: Rent and utility payments, plus case management
• Apply: https://www.ccbjax.org/emergency-financial-assistance

JEA Neighbor to Neighbor Program

• Eligibility: Elderly, disabled, or low-income JEA customers.
• Details: Utility-only, does not cover rent.
• Provides: Limited financial assistance toward JEA utility bills.
• Apply: Call 211 or 904-632-0600 for a United Way referral

BEAM

Emergency Rent & Utility Assistance

• Eligibility: Must live or work in zip codes 32082, 32224, 32227, 32228, 32233, 32250, or 32266, be experiencing a verifiable hardship, and be at least a month behind on rent or utilities.
• Details: Financial assistance volunteers meet with clients to assess eligibility and determine assistance level. Need photo ID, proof of income, proof of hardship, and current lease or utility bill to apply.
• Provides: Rent or utility payments made directly to landlord/utility company. Also handles Beaches Energy Services and City of Atlantic Beach Public Works “CARE” program applications.
• Apply: https://jaxbeam.org/emergency-rent-utility-assistance/ or 904-481-1510

City of Jacksonville

Eviction Diversion Program (EDP)

• Eligibility: U.S. citizen or legal resident alien residing in Duval County facing an eviction due to a short-term hardship. Household must include at least one child, senior, veteran, or disabled adult. Landlord must agree to participate.
• Details: Landlord agrees to a 30-day extension on the eviction case in exchange for participating. Applying does not automatically stop an eviction, you must separately notify the court you’re enrolled.
• Provides: Up to 3 months’ back rent, utilities, and/or home energy costs.
• Apply: https://jacksonvilleevictiondiversion.org/

Other Emergency Assistance Programs (referral hub)

• Eligibility: Varies by referred program.
• Details: This is a city-maintained referral list, to programs including LIHEAP (winter heating assistance) and Assisted Living Facility placement help.
• Provides: Referrals to LIHEAP via NE FL Community Action Agency.
• Apply: https://www.jacksonville.gov/departments/parks-and-recreation/social-services/other-emergency-assistance-programs

Lutheran Social Services of Northeast Florida (LSS-Jax)

ACE Program (AIDS Care & Education)

• Eligibility: Individuals living with HIV/AIDS.
• Details: Comprehensive wraparound care, not just housing.
• Provides: Financial management & housing assistance, medical case management, and related support services.
• Apply: 904-448-5995

Displacement Assistance

Family Promise of Jacksonville

Family Support Program

• Eligibility: Families with children who are at risk of homelessness (not yet homeless). Not a drop-in service — appointment required.
• Details: Case management-based; combines resources, coaching, and financial help to move families from crisis to stability.
• Provides: Targeted financial assistance.
• Apply: https://familypromisejax.org/family-support/

Temporary Shelter Program

• Eligibility: Families who have already lost housing.
• Details: Partners with congregations to keep families with children together rather than splitting them across separate shelters. No faith requirement
• Provides: Short term (>90 days) one room housing accommodations with access to laundry, showers, and three meals a day.
• Apply: https://familypromisejax.org/

Legal Assistance

Jacksonville Area Legal Aid

Eviction Defense Self-Help Project

• Eligibility: Households making up to 200% of the poverty line facing an active eviction filing or poor housing conditions.
• Details: Free legal assistance by appointment Wednesday afternoons.
• Provides: Free legal advice fighting eviction or in withholding rent/ending lease due to poor living conditions.
• Apply: Call (904) 356-8371 to apply and make an appointment.

Eviction Response Form

• Eligibility: Households facing an eviction.
• Details: Simplified form that generates response documents to eviction proceedings
• Provides: Completed Answer – Residential Eviction form for tenant use.
• Use: https://apps.flevictionhelp.org/

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